FAQ's

How do I contact AION health care?

Please email us using the contact us page of our website.
We plan to have a dedicated telephone help line to take questions in the future for further accessibility.

How do I book an appointment?

You can book appointments using our online booking calendar, where you can see availability and select convenient dates and times.

How long are appointments?

Appointments for blood tests are 15 minutes long.
Appointments for physical examinations are 30 minutes long.
AION membership appointments are 45 minutes long

How do I pay?

Payments are securely processed using our online safe payment service.

Do you have a cancellation policy?

Yes, we do. If you cancel up to 72 hours before your appointment, you can receive a refund or reschedule your appointment. If you cancel within 72 hours of the appointment, we will retain 10% of the fee.

How do I get the results of my blood tests?

You will be sent a report with your blood test results and interpretations via secure password protected email. Results should take no longer than 1 week to be sent to you.

How do I receive my physical examination report?

You will receive a physical examination report with recommendations within 1 week via secure password protected email.

What is involved with AION membership appointments?

AION membership appointments include a 45-minute physical examination and a blood test.
You will receive a detailed report on the investigation findings with recommendations in line with current NICE guidance
Additionally, for AION Premium membership, you will have an initial 45-minute appointment with Dr. Kelly to discuss the findings and recommendations via video call at a time suitable for you.

What if there are any concerns or abnormalities on my blood tests or physical examination?

AION Health Care is a routine health screening and optimisation service, and at present we do not provide emergency care or standard GP consultations for clients who are experiencing concerning symptoms. We do, however, provide medical screening and diagnostic services which can detect abnormalities in different health markers. We will provide medical advice based on the results of any examination findings and investigations for our clients.
We will clearly outline any abnormalities found or any concerns raised from investigations/examinations on your written results and recommendations report, and advise you to follow this up with your NHS GP if indicated.
You will receive a copy of your report which you can take to your NHS GP surgery to give information on any concerns raised. Your GP surgery can then follow up in accordance with current NICE guidance.
During any examination and/or blood test appointment if you advise us of any concerning symptoms you are having we will advise you to contact your NHS GP surgery to follow this up . If you give consent for us to do so, we can outline any concerning symptoms you have voiced to us in writing on your exam findings and investigation results report. If you wish to, you can then take your report to your NHS GP as a form of written information on your concerns.
If AION Health Care receives any seriously concerning investigation results for example very abnormal blood results we will contact you by telephone, and leave a voice message if you do not answer, along with contacting you via email to ensure any very concerning results are followed up in a timely manner. This will ensure your complete safety as our client.
We will always gain your consent before we would share any of your information verbally or in writing with any third party such as your NHS GP surgery.

What do I do if I am not happy with my experience using AION health care?

We take all feedback seriously and if you have not enjoyed your service with AION health care or have a complaint, we have a complaints procedure in place to ensure your concerns are addressed fully. Please contact us to discuss this in more detail.

Are my personal details securely stored and protected?

We use a safe, secure online platform to store your personal details, adhering to strict data protection regulations. We do not share your data with any third parties, and would never share any of your personal data unless you have given explicit consent for this such as with your NHS GP surgery.

Do you have safeguarding measures in place for vulnerable patients?

We have comprehensive safeguarding policies to protect vulnerable patients, including regular training for staff and a strict reporting procedure for any concerns.

Do you follow current evidence-based UK guidelines for safe practice?

Yes, we adhere to the NICE (national institute of clinical excellence) guidelines to ensure the highest standard of safe care for our patients.

How do you ensure blood tests and examinations are safe and hygienic?

We follow strict hygiene and safety protocols, including the use of sterile equipment and proper disposal of medical waste, and regular staff training, which ensures the safety of all procedures.

Does AION health care meet current regulation standards?

We are regulated by the CQC (Care Quality Commission) which is the UK regulatory body that ensures any medical services provided meet strict criteria to ensure patient safety at every step.